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Booking office: Mon-Fri from 09:30 a.m. to 7:00 p.m. Sat-Sun from 10:00 a.m. to 6:00 pm
(GMT + 1.00 h)
Phone +39 3806525660
+39 041 718981
Fax +39 041 718981
For guests currently in our apartments: Mon-Fri from 09:30 a.m. to 7:00 p.m. Sat-Sun from 10:00 a.m. to 6:00 pm
(GMT + 1.00 h)
Phone +39 3806525660
+39 041 718981

Information pursuant to art. 13 of the Data Protection Code:

Pursuant to art. 13 of Legislative Decree 30 June 2003, no. 196 carrying the Consolidated Act on the protection of personal data, we hereby note that the information and the data supplied by Clients to Rental in Rome will be processed in compliance with the provisions above-mentioned and in accordance with the confidentiality obligations that are fully embraced by Rental in Rome. By processing of personal data, we mean any operation or set of operations, carried out with or without the assistance of electronic means, designed for the collection, recording, organization, storage, consultation, processing, change, selection, retrieval, comparison, utilization, interconnection, blocking, communication, dissemination, erasing and destruction of data, whether or not the same are entered in a databank.

Pursuant to the regulations of the Code, Rental in Rome will abide by principles of fairness, lawfulness and transparency and protection of the confidentiality of the Client’s rights. Pursuant to article 13 of the Code, we therefore supply the following information.

The data processing activity will

a) pursue the following purposes: management of operations as regards relationship with Client, administrative and contract management operations, communication as to Millennium B&B services.

b) be carried out by: manual and electronic means.

c) the data may be disclosed to the Authority for Public Safety or disclosed to our suppliers or agents. Pursuant to article 13, paragraph 1, letter d) you are also hereby informed as to the entities or categories of entities to whom or which the said data may be disclosed or who or which may be informed of such data as Data Controllers (where appointed) or the appointed Data Processors, and we also provide information as to the scope of dissemination of the said data.

We wish to note that the providing of data is obligatory and failing to provide such data may entail non-stipulation of the contract.

In addition, the consent to the processing of personal data is altogether optional and non-compulsory for conducting studies, research, market statistics, sending advertising and informative material, for conducting all those activities designed for the sale or placement of products or services; for sending commercial information; making interactive commercial communications also pursuant to article 10 of Legislative Decree 185/1999, for which activities Rental in Rome may use phone, electronic mail, automated calling systems without an operator or use of fax. Consent is also optional with respect to the following: receiving unsolicited commercial notices pursuant to article 9 of Legislative Decree 9 April 2003 no. 70 implementing the Directive on Electronic Commerce 2000/31/EEC, which lays down that unsolicited commercial communications shall be immediately and unmistakably identifiable as such and contain information to the effect that the addressee of the message may refuse future receipt of the said communications.

Should the Client decide not to provide his consent to processing operations for commercial purposes as specified hereinabove, the said refusal shall entail no consequences whatsoever.

The identification data of the Data Controller for the processing of the data you have supplied are as follows: Rental in Rome, registered office, Via dei Riari, 55 Roma, 00165
the data controller being the representative in law, Jacopo Calabrò.

The data will also be processed in full compliance with the self-regulations in matter of personal data processing contained in the sector’s own applicable Codes of Conduct.

You may consult the Data Controller at any time, without any formal obligations and by using the apposite form prepared by the Supervisory Authority for personal data protection, to exercise such rights as are provided under article 7 of the Code.
1- General booking conditions: 

An apartment is considered booked ONLY after receiving our official booking confirmation (voucher). 

  • When a client books a property he/she implicitly accepts our Cancellation Policy and states that he/she read and understood the description of the property and considers it is suitable for his/her needs.
  • The booking procedure requires that we receive a copy of the receipt of the deposit payment. The remaining balance can only be paid in Euro CASH on the client’s arrival at the apartment. Our guests must bring the reservation voucher (sent by our staff by e-mail or fax when the reservation has been confirmed).
  • If a credit card is used for the reservation, the credit card details will be secretly kept within the “Banca Sella” safe system.

We inform our guests that a minimum rental of 4 nights is required during Christmas, New Year's Eve and Easter periods and in addition, there is a 20% increase on each apartment’s published price. 

· All the prices on the website however are subject to a fixed one-off fee of euro 25,00 per booking. 

Overnight accommodation tax in Florence

A €2 fee will be be applied from the 1st July 2011. This will apply to anyone staying in overnight accommodation inside Rome’s boundaries at the end of each stay. Children under the age of 12 years are exempt from payment.  FEE: 2 euros per person per night max 10 days.

Standard booking procedure: 

A) Verify the availability filling in the online request form or simply send us an e-mail or eventually send us the request by fax or call us; 

B) Following a client’s request, our staff will send a booking form that will have to be filled in and at this point the client will have to choose the payment method for the deposit. 

The client must send us the booking forms back, by e-mail or fax, along with a copy of the receipt of deposit payment or with a signed copy of the credit card authorization form; 

C) Once the agency sends the booking form, the apartment is temporarily blocked for 24 hours. If we do not receive the booking form and a copy of the deposit payment within 24 hours, we do not furthermore guarantee the apartment’s availability. 

D) The apartment is considered booked only once the agency sends the booking confirmation. 

2 - Check-in/check-out times 

  • On arrival day there will be our agent will be waiting for the client directly inside the apartment so we need to know the flight details or the expected arrival time at the apartment at least 3 days in advance.
  • If we know the client’s travel details (flight details, arrival time at the train station, etc.) we will have the chance to arrange the appointment with our agent for the check in at an exact time.
  • If the client does not provide us the arrival time there WILL NOT BE ANY STAFF MEMBER waiting at the apartment for the check-in.
  • Unless otherwise stated, the check-in time is from 2:00 p.m. to 8:00 p.m. and the check-out must be done not later than 11:00 a.m.
  • However, if possible, upon request, the client may check-in and check-out at the most convenient time for him/her.
  • Check in time and check out time outside business hours 9.30 a.m. -8.00 p.m. are possible with a fee of €25 payment.
  • Check in time after midnight are possible with a fee of €50 payment.

    We kindly ask the guests to inform us about any eventual delay on arrival time. 

    3 - Cancellation policy: 

    a) If the client cancels 

    • With at least 30 days notice before the first day of the reservation the deposit will be fully returned, except €50 that will be forfeit to cover the reservation fees.
    • In case of cancellation with less than 30 days notice before the arrival the client will have to pay the full amount of the booked stay.

    b) if the agency cancels: 

    • In the rare occasions in which unforeseen circumstances force the agency to cancel the apartment’s reservation, the client can choose to book another apartment with similar characteristics among our wide range of offers.
    • In case that the alternative options do not fit the client’s needs, we will refund the total deposit amount and RentalinFlorence will have no further liability.

    However, in the case of one of the above described events, we commit ourselves in providing an apartment with the same or higher characteristics of the originally booked apartment. 

    4 - Security deposit: 

    For some apartments a security deposit against damages is required. This deposit usually is not higher than € 300 in case of short term rentals and € 1000 in case of long term rentals or in case of apartments with particular prestigious furniture. 

    If at the check out time everything in the apartment is in order, the total amount of the security deposit will be fully refunded. Generally the security deposit has to be paid on your arrival in cash (in Euro) or cheque together with the remaining balance. 

    5 - Apartment conditions: 

    • Upon the client’s arrival the apartment will be cleaned and prepared for the number of guests indicated on the voucher.
    • The client is responsible for any damage procured to the furniture or any other object during the stay inside the apartment.
    • If during check in time the client finds something broken or not working properly in the apartment, he/she must immediately give us notice about the problem.
    • The group leader, whose name appears in the booking confirmation, is the person responsible in case of any damage.
    • The keys will be collected by the client inside the apartment during check-in and must be returned to the owner or one of his/her representatives during check out.

    6 – Apartment’s description: 

    The descriptions of the apartments have been made faithfully and correspond to truth. 

    7 - Pets: pets of any kind and size are accepted only upon request. 

    8 - Number of people: The number of the people indicated during the reservation procedure cannot be changed during the period of stay. Eventual extra guests – if not communicated in advance- will cause the voucher cancellation. 

    9 - Thefts/damages: 

    Rentalinflorence S.r.l. is not responsible for any theft or personal injuries against the guests inside our apartments. For this reason we strongly suggest underwriting a travel insurance. 

    10 - Privacy: 

    All the customer’s information is strictly private and shall be used only for commercial reasons within the Company limits according to the Personal Data Protection Code Legislative Decree no.196 of 30 June, 2003 

    None of the personal data provided such as address, phone number, etc will be granted to outsiders, and all the personal data will be secretly treated to ensure customer’s privacy. 

    11 - Applicable Law: 

    These booking conditions are subject to the Italian Law. In case of any dispute the Court of Rome will be the only competent body. We reserve the right to make changes to parts of this document.
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